Title: Users’ patronage and satisfaction from the use of Departmental Libraries in the Faculty of Social and Management Sciences, Modibbo Adama University, Yola
Author(s): Joshua, Dauda
Publication Year: 2022; Volume 17, Issue 1, pages 1-12

The study was concerned with assessment of users’ patronage and satisfaction from the use of Departmental Libraries in the Faculty of Social and Management Sciences, Modibbo Adama University. The study aimed at determining the level of patronage of Departmental library by the students of the Departments in Faculty of Social and Management Sciences and looking at level of satisfaction with the services rendered in the Departmental Library in Faculty of Social and Management Sciences. The survey research method was adopted for the study. All the 25 staff in the Faculty of Social and Management Science of Modibbo Adama University, Yola were used for this study. The research instrument used for the study was questionnaire. The data collected were analysed using percentage, mean and standard deviation. The decision rule is 3.50. Any item with a mean rating of 3.50 and above was considered as agreed, while any mean below 3.50 was considered as disagreed. The study indicated that there is no departmental library in the university that serves the information and research needs of the faculty members of a department within the university; Departmental libraries are not available. The study showed that there are no reference, abstract, geographical, periodicals and yearbook as well as subject encyclopedia and index resources. The study also revealed that on the aspect of services provided, there are no abstracting and indexing services and Selective Dissemination of Information etc. The study revealed that users were not satisfied with level of provisions of library resources considering the minimum academic standards expected. They were not satisfied with the stock of books and journals in hard and soft (electronic) copies to enrich the knowledge of the teacher/researcher and learners and there are no resources and services which meet up the needs of their teaming patrons. They were also not satisfied with the provision of information materials ranging from print resources, electronic resources, audio visual resources, databases, to support teaching, learning and research by postgraduate students and lecturers. The research has postulated the need for a functional departmental libraries in Modibbo Adama University, Yola so as to meet the everrising demand of students, researchers and lecturers. This will help in decentralising library information resources in the University as a whole. Amongst others, the study is recommending these resources such as reference, Abstract, Geographical, Periodicals, Yearbook resources; Subject Encyclopaedias, Index resources and Selective Dissemination of Information etc.